Refund policy

Return and Exchanges:

While we strive to ensure you receive the perfect product every time, we understand exchanges may be necessary. To initiate a return or exchange for an unopened and undamaged item, simply contact us within 7 days of receiving your order. 

Please note you will be responsible for the return shipping fee.

For hygiene reasons, opened or used health products cannot be exchanged or returned. This policy safeguards the health and safety of all our customers. If you receive a damaged or incorrect item, please contact us immediately and we will gladly arrange for a replacement at no additional cost.

Priority: Your Satisfaction and Well-being

We at Vitalis, value your trust and well-being above all. Our exchange policy reflects this commitment, ensuring a smooth and transparent process while upholding hygiene standards for health products. If you have any questions or concerns, please don't hesitate to contact our customer service team.